Terms & Conditions

These Terms govern your relationship with the operator of psk-casino at https://psk-casino-ca.com. Effective date: 1 January 2025.

Definitions

OBSERVE: Users need clear meanings of recurring legal terms. EXPAND: Include operational nuances and jurisdictional constraints. REFLECT: Definitions apply throughout these Terms.

Operator: The entity operating the website psk-casino-ca.com under the brand "psk-casino". The Operator is part of Fortuna Entertainment Group affiliates (FEG). The Operator holds a Croatian gambling license (KLASA: UP/I-461-04/21-02/69; URBROJ: 513-07-21-01-21-7), valid in Croatia only and not in Canada.
User/Player/You: A natural person who accesses or uses the website or opens an account, whether for informational, free-play, or (where lawful and enabled) real‑money features.
Account: A personal, non-transferable user profile registered on psk-casino-ca.com.
Bet/Wager: A stake placed on an outcome in a casino game or other offering. For Canadian-located persons, real‑money bets are not available.
Bonus/Promotion: Any incentive (e.g., match bonus, free spins, cashback) offered subject to stated eligibility and wagering conditions.
KYC: Know-Your-Customer identity and source-of-funds verification required before withdrawals and whenever legally mandated.
Prohibited Jurisdiction: Any location where the Operator is not licensed or where access is unlawful, including Canada (see regional note below) and especially Ontario.
RNG: Random Number Generator used to determine fair game outcomes.
Dormant Account: An account with no login or wagering activity for 12 consecutive months.
Chargeback: A payment reversal initiated with a bank or card issuer.

Account Registration

OBSERVE: Identity, age, and jurisdiction checks are essential. EXPAND: Clarify Canadian restrictions and user duties. REFLECT: Steps protect players and the integrity of the platform.

Eligibility and age: Registration is limited to natural persons legally permitted to use the services in their location. If you are physically located in Canada, you must not use real‑money features; informational or free-play access only. Minimum age is 19 (and in any event never under 18).
One account policy: One account per person, household, IP/device. Duplicate accounts may be closed and bonuses voided.
Registration process: Provide full name, date of birth, address, email, and set a secure password; verify email. The Operator may require KYC documents (government ID, selfie/biometric check, proof of address <= 90 days old, source-of-funds).
Accuracy and updates: You must provide accurate information and keep it current. The Operator may suspend the account pending re‑verification.
Security: Keep credentials confidential; enabling two‑factor authentication is recommended. You are responsible for activities under your account until you notify support of suspected compromise.
Location controls: The Operator may employ geolocation/IP checks and will block or close accounts from Prohibited Jurisdictions. If your location changes to a prohibited region, real‑money features will be disabled.
Closure: You may request account closure at any time via support. The Operator may retain records as required by law and AML obligations.

Regional Compliance Note (CA): psk-casino is not registered with AGCO or iGaming Ontario and holds no Canadian provincial license. No real‑money gambling is offered to persons located in Canada; accounts detected in Canada may be restricted to informational or free-play access or closed with any real‑money balance returned subject to AML/KYC checks.

Betting & Gameplay Rules

OBSERVE: Clear rules reduce disputes. EXPAND: Include fairness, cancellations, and conduct. REFLECT: Rules align with industry standards and player protection.

Availability: Real‑money betting is unavailable to users located in Canada. Where lawful and enabled elsewhere, minimum and maximum stakes depend on the game and your account status; the applicable limits are displayed in the game interface.
How to place bets: Select the game, stake, and confirm. Once confirmed, a bet cannot be modified. Bets may be voided if placed after a game malfunction or contrary to rules.
Game outcomes: RNG outcomes are final for non-live games. Live-dealer results are determined by the actual deal or spin as recorded by the system.
Cancellations/voids: The Operator may void bets for manifest error, malfunction (including misconfigured odds/payouts), cheating, collusion, use of bots/scripts, or breach of these Terms.
Malfunctions: Game malfunctions void all affected plays and payouts. If a session disconnects, the system will record the last state possible; unresolved rounds may be settled on reconnection or voided.
Fair play and conduct: Abusive language, harassment, hate speech, spamming, or promotional posting in chat is prohibited. Any exploitation of bugs, multi‑accounting, chargeback abuse, or advantage play contrary to game rules may result in confiscation and account closure.
Responsible gambling: You may request deposit, loss, and session limits or self‑exclusion via support. Where legally required, we will apply cooling‑off and self‑exclusion tools to your account.

Bonus Terms

OBSERVE: Bonus conditions must be transparent. EXPAND: Specify wagering, time limits, prohibited play, and stacking rules. REFLECT: Ensures fair use and regulatory alignment.

Availability: Bonuses and promotions are not offered to users located in Canada. Where lawful and enabled, eligibility requirements will be stated per offer.
Activation and wagering: Unless stated otherwise, deposit bonuses require a minimum deposit and must be wagered 35x the bonus amount; free spins winnings are typically subject to 40x wagering. Wagering must be completed within the stated timeframe (default: 14 days for bonuses; 7 days for free spins) or the bonus and related winnings will be forfeited.
Game contributions: Slots usually contribute 100%; table games, live casino, and video poker contribute 0-20% unless specified. Some games may be excluded.
Max bet and caps: The maximum allowed bet while wagering is the lower of the game's default high-limit or the amount specified in the offer (commonly 5 in site currency). Winnings from no‑deposit bonuses may be capped.
Prohibited actions: Low‑risk betting, opposite bets, delaying bonus rounds, comp accumulation without wagering, or exploiting software issues is prohibited.
Stacking and changes: Only one active bonus at a time unless expressly permitted. The Operator may withdraw or amend promotions with notice, without affecting accrued rights already earned in compliance with the rules.

Payments & Withdrawals

OBSERVE: Clear funding rules prevent disputes. EXPAND: Detail methods, timelines, limits, AML/KYC checks, and CA restrictions. REFLECT: Balanced user rights and compliance.

Availability: Deposits and withdrawals are not available to persons located in Canada. Where lawful and enabled, supported methods may include payment cards, bank transfer, selected e‑wallets, and, where permitted by law, approved crypto networks.
Limits and currencies: Method-specific minimums/maximums apply and will be displayed at cashier. Supported currencies vary by location; if CAD is not supported, FX conversion by your provider may apply.
Processing times: Deposits are usually instant; withdrawals are typically processed within 24-72 hours after approval, with delivery in 1-5 business days depending on the method.
KYC/AML: The Operator may require identity, address, and source‑of‑funds verification and may split withdrawals to comply with AML thresholds. Payouts are made to the original funding method where possible ("closed loop").
Fees: The Operator does not generally charge processing fees; third‑party provider fees or FX charges may apply.
Chargebacks and fraud: Suspicious activity may result in account suspension, voided bets, recovery of costs, and reporting to authorities.
Refunds: Erroneous duplicate deposits may be refunded to the original method after investigation. Refunds are not granted for completed, valid wagers.

Limitation of Liability

OBSERVE: Users must understand risk allocation. EXPAND: Clarify operator duties and exclusions. REFLECT: Limits align with industry norms and consumer protections.

Operator obligations: The Operator will provide services with reasonable skill, use certified RNG-based games from reputable providers, and accurately record results and balances.
Exclusions: The Operator is not liable for interruptions, delays, or losses caused by internet or network failures, device malfunctions, third‑party service outages, force majeure, or game malfunctions (in which case affected bets are voided).
Cap on liability: To the fullest extent permitted by law, the Operator's total aggregate liability for any claim relating to a specific bet, game round, or transaction is limited to the amount of the stake or the amount improperly debited or credited to your account, and excludes indirect or consequential losses.
Mandatory rights: Nothing excludes liability for fraud, wilful misconduct, or any liability that cannot legally be limited under applicable consumer protection laws.

Intellectual Property Rights

OBSERVE: Protect brand, software, and content. EXPAND: Restrict unauthorized use. REFLECT: Clear IP terms deter infringement.

All content, trademarks, domain names, game software, and materials on psk-casino-ca.com are owned by or licensed to the Operator and its licensors.
You may access the site for personal, non-commercial use only. Copying, reproducing, modifying, distributing, framing, scraping, reverse engineering, or creating derivative works is prohibited without prior written consent.
Any unauthorized use will result in immediate termination of access and may be pursued to the fullest extent permitted by law.

Privacy & Data Protection

OBSERVE: Data handling must be transparent. EXPAND: Reference governing policy and transfers. REFLECT: Concise pointer to full policy.

Your personal data is processed in accordance with our Privacy Policy available at https://psk-casino-ca.com/privacy. By using the site, you acknowledge that your data may be processed and stored outside Canada (including in the EEA and Croatia) and that we implement appropriate safeguards consistent with PIPEDA and applicable international standards.

Changes to Terms

OBSERVE: Update mechanism must be predictable. EXPAND: Provide notice methods and user choice. REFLECT: Ensures transparency and consent.

The Operator may amend these Terms to reflect legal, regulatory, security, or operational changes.
Notice: Material updates will be communicated via on‑site banner and/or email to the address on file at least 14 days before they take effect, unless immediate changes are needed for legal or security reasons.
If you disagree with an update, you should stop using the site and may request account closure and withdrawal of any eligible real‑money balance (where such features are lawful and enabled).
Continued use after the effective date constitutes acceptance of the updated Terms.

Termination & Suspension

OBSERVE: Clarify when and how accounts may be closed. EXPAND: Include AML, fraud, jurisdiction, and refunds. REFLECT: Fair process with compliance safeguards.

By the Operator: We may suspend or terminate your account with notice (or immediately where legally required) for breach of these Terms, suspected fraud, AML/CTF concerns, chargebacks, multiple accounts, abusive conduct, or if you are located in a Prohibited Jurisdiction (including Canada).
By you: You may close your account at any time via customer support. Any outstanding investigations must be completed first.
Effects: On closure, pending bets may be settled or voided at our discretion if integrity is in question. Any legitimate funds will be returned to the original payment method where possible, subject to KYC and AML checks. Bonuses and bonus funds are forfeited on termination for cause.
Dormant accounts: After 12 months of inactivity, the account may be designated dormant; reasonable administrative fees may apply where lawful and will not reduce the balance below zero.

Governing Law & Jurisdiction

OBSERVE: Provide a clear dispute framework. EXPAND: Reflect Canadian consumer protections and arbitration. REFLECT: Balanced, enforceable mechanism.

These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, subject to any mandatory consumer protection laws that apply in your province or territory.
Dispute resolution: Except where prohibited or where you are entitled to bring claims in a provincial court, disputes will be resolved by binding arbitration administered by the ADR Institute of Canada (ADRIC) under its Arbitration Rules. Seat: Toronto, Ontario. Language: English. You may opt out of arbitration within 30 days of accepting these Terms by emailing support with "Arbitration Opt‑Out".
Nothing prevents either party from seeking interim injunctive or equitable relief for IP or data security in a court of competent jurisdiction.
Regulatory note: This governing law clause does not imply licensure or authorization in Canada. psk-casino is not registered with AGCO/iGaming Ontario; real‑money gambling is not offered to persons located in Canada.

Contact Information

OBSERVE: Users need reliable contact channels. EXPAND: Provide support and legal contacts with regional notes. REFLECT: Transparent communication routes.

Customer Support (email): [email protected] (primary contact for support and legal notices).
Customer Support (phone): +385 0800 200 133 (Croatia). Note: This is not a Canadian number; international charges may apply.
Website: https://psk-casino-ca.com
Parent company reference: Fortuna Entertainment Group (FEG), Prague, Czech Republic - https://www.feg.eu/
Licensing disclosure: Croatian license KLASA: UP/I-461-04/21-02/69; URBROJ: 513-07-21-01-21-7 (valid in Croatia only; no Canadian registration).
Mailing/legal address: Not specified for Canada. A Canadian mailing address is not available. Legal entity and address details will be provided upon lawful request or in the course of a dispute.

Regional Compliance Note (CA): For users located in Canada, psk-casino does not offer real‑money gambling. Do not attempt to deposit, wager, or withdraw from within Canada, including Ontario. If you believe you accessed restricted features, contact support immediately for assistance and remediation.