Responsible Gaming

Responsible gaming means enjoying gambling as entertainment while keeping control of time, money, and emotions. The aim of this page is to help you make informed decisions, recognize risks early, and use protective tools. psk-casino (psk-casino-ca.com) supports players with practical limits, voluntary breaks, and access to independent help services. You must be of legal gambling age in your province/territory and should never gamble to solve financial problems.

Risk Awareness

OBSERVE: Gambling carries financial and psychological risks. Early recognition reduces harm.

EXPAND: Common warning signs include:

• Increasing the size or frequency of bets and chasing losses
• Thinking about gambling outside of play; neglecting work, study, or family
• Spending more than you can afford; borrowing money to gamble
• Hiding play from loved ones; anxiety when unable to gamble
• Using gambling to escape stress, depression, or other problems
• Failed attempts to cut down or stop; irritability when trying to reduce

REFLECT - Self-assessment (tick yes/no):

• I often gamble longer than planned. [Yes/No]
• I have chased losses in the last month. [Yes/No]
• I have lied to someone about my gambling. [Yes/No]
• My gambling has caused financial stress or missed bills. [Yes/No]
• I feel restless or irritable when I try to cut down. [Yes/No]
• I use gambling to cope with stress or low mood. [Yes/No]

If you answered "Yes" to two or more statements, consider using our limits, taking a Time-Out, or contacting the helplines listed below.

Regional Compliance Note: Canadian standards encourage early-intervention and access to provincial helplines and self-exclusion programs.

Limits & Tools

OBSERVE: Limits help you pre-commit the time and money you are comfortable spending.

EXPAND - How to set limits on psk-casino-ca.com:

1. Log in and go to My Account > Responsible Gaming.
2. Choose Deposit Limits and select a period: Daily, Weekly, or Monthly.
3. Enter an amount that fits your budget (e.g., Daily $50, Weekly $150, Monthly $400) and click Save.
4. Decreases take effect immediately. Increases are subject to a minimum 24-hour cooling-off period and on-screen reconfirmation.

• Session timer & reality checks: Enable reminders under Session Controls to display pop-ups every 15/30/60 minutes showing time spent and net results.
• Time-Out (short breaks): Under Time-Out, select 24, 48, or 72 hours. During a Time-Out you cannot deposit or play. Time-Outs cannot be cancelled early.
• Product limits: You may restrict specific game categories (e.g., slots, live casino) via Product Access.

REFLECT: Pre-set limits reduce impulsive decisions and support long-term control. Adjusting limits upward should be rare and deliberate.

Regional Compliance Note: Limit mechanics align with best practices promoted by Responsible Gambling Council (Canada). Availability may depend on account verification and your location.

Self-Exclusion

OBSERVE: Self-exclusion is a formal commitment to block access to your account for a set period.

EXPAND - Steps to self-exclude on psk-casino-ca.com:

1. Log in and go to My Account > Responsible Gaming > Self-Exclusion.
2. Choose the term: 6 months, 1 year, 2 years, 5 years, or Lifetime.
3. Read the consequences summary and tick the acknowledgment box.
4. Click Confirm. You will be logged out immediately and a confirmation email will be sent to your registered address.
5. If you need help, contact [email protected]. We can guide you but cannot shorten an active exclusion.

• Consequences: You cannot log in, deposit, claim bonuses, or receive marketing during the exclusion.
• Funds & withdrawals: Any remaining real-money balance can be withdrawn upon verified request via email support; bonus funds are forfeited per bonus terms.
• Reactivation: At the end of a fixed term (not lifetime), reactivation requires an explicit request and a 24-hour cooling-off reconfirmation. Lifetime exclusions are not reversible.

REFLECT: Choose the longest period that supports your recovery. Consider provincial self-exclusion programs as an extra layer (see Support Resources).

Regional Compliance Note: Canadian programs may also allow venue-based or province-wide exclusions. psk-casino is not registered with AGCO/iGaming Ontario; our site-level exclusion does not register you in provincial databases.

Support Resources

OBSERVE: Independent, confidential help is available 24/7 in most provinces. Canada uses provincial helplines rather than a single national number.

EXPAND - Local support for Canada (confidential, free):

• Ontario - ConnexOntario: 1-866-531-2600 | 24/7 | English; interpretation available; chat/text via connexontario.ca
• Québec - Jeu: aide et référence: 1-800-461-0140 | 24/7 | French/English | jeuaidereference.qc.ca
• British Columbia - Gambling Support BC: 1-888-795-6111 | 24/7 | Multilingual | gamblingsupportbc.ca
• Alberta - Addiction Helpline (AHS): 1-866-332-2322 | 24/7 | English with interpretation | albertahealthservices.ca
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789 | 24/7 | English | saskatchewan.ca
• Manitoba - Manitoba Addictions Helpline: 1-855-662-6605 | Check hours | English/French referral | sharedhealthmb.ca
• Nova Scotia & PEI - Gambling Support Network: 1-888-347-8888 | 24/7 | English | gamblingsupportnetwork.ca

If your province/territory is not listed or you prefer local referral, dial 211 to connect with community services or use responsiblegambling.org for education and tools.

Self-exclusion schemes by jurisdiction

• Canada (provincial): Ontario iGaming Ontario Self-Exclusion; BC Game Break; Alberta AGLC Self-Exclusion; Québec casino/lottery exclusions via Loto-Québec; check your provincial gaming authority for current terms.
• United Kingdom: GAMSTOP (online) and SENSE (land-based casinos).
• Spain: RGIAJ national self-exclusion registry.

Blocking tools and filters

• Gamban: Device-level gambling site/app blocking (gamban.com)
• BetBlocker: Free multi-device blocker with exclusion calendar (betblocker.org)
• Bank/Payment controls: Ask your bank for gambling merchant blocks where available.

Family and friends support

• Gam-Anon: Support for families of problem gamblers (gamanon.org)
• Gambling Therapy - Family & Friends: Forums and moderated groups
• ConnexOntario/Provincial helplines: Information and referrals for loved ones

REFLECT: All services are confidential. If you feel at risk of harm, seek professional help immediately.

Regional Compliance Note: Information aligns with Canadian harm-minimisation standards; availability and scope of programs may vary by province.

Help for Family

OBSERVE: Concerned families often notice secrecy, debt, or mood changes.

EXPAND - How to talk and engage support:

• Choose a calm moment; focus on observed behaviours, not blame. Use "I" statements.
• Encourage practical steps: setting limits, taking a Time-Out, or self-excluding.
• Offer to make the first call together to a helpline listed above.
• Protect your finances: separate accounts, review joint obligations, consider advice from a non-profit credit counsellor.

Family support links: Gam-Anon (gamanon.org); Gambling Therapy Family & Friends (gamblingtherapy.org); ConnexOntario family resources (connexontario.ca).

REFLECT - Next steps: Suggest an assessment with a licensed psychotherapist or addictions counsellor, use provincial hotlines for referral, and seek immediate help if there is risk of self-harm (call your local crisis line or 911).

Operator's Commitment

OBSERVE: psk-casino applies harm-prevention controls to the psk-casino-ca.com environment.

EXPAND - Internal risk checks:

• Behavioural monitoring: Flags include rapid repeated deposits, chasing losses, frequent reversed withdrawals, extended sessions, and multiple failed payments.
• Real-time messaging: On-screen reminders, session pop-ups, and cooling-off prompts when markers of harm are detected.
• Targeted interactions: If risk patterns persist, our team may contact you by email from [email protected] to offer limits, Time-Out, or self-exclusion.
• Marketing suppression: Self-excluded or Time-Out accounts are removed from promotional lists.
• Age and identity checks: We verify age; underage accounts are closed and any wagers voided.
• Data handling: Reviews use account-level data for RG purposes in line with our privacy policy; we minimise data and restrict access to trained staff.

REFLECT: Our goal is early, proportionate intervention and clear choices for you to control play.

Regional Compliance Note: We align our RG measures with recognised standards in Canada. psk-casino currently holds a Croatian licence and is not registered with AGCO/iGaming Ontario; references to provincial frameworks are provided for public-interest information only.

Updates

OBSERVE: Responsible gaming standards evolve.

EXPAND - How we notify you: We will post a banner or notice on this page and, where material changes occur, send an email to the address linked to your account.

REFLECT: Review this page regularly and re-evaluate your limits after any change.

Last updated: 2025-10-31

Contact & Feedback

OBSERVE: Contact channels dedicated to responsible gaming inquiries.

• Email (Responsible Gaming): [email protected]
• Phone (Support line): +385 0800 200 133 (Croatian line; international charges may apply; no Canadian call centre at this time)
• Website: psk-casino-ca.com

Responsible Gaming Feedback / Support Request

Full name Email Province/Territory Topic Set/adjust limits Time-Out Self-exclusion Support referral Other How can we help? I consent to psk-casino contacting me about my responsible gaming request. Submit

REFLECT: We aim to respond within 24-48 hours (business days). For immediate personal support, use the provincial helplines above. All communications are handled confidentially for harm-minimisation purposes.

Regional Compliance Note: For disputes or emergencies, contact provincial services directly; this form is not monitored 24/7.